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Learning objects Lost bag: hotel reception [German]

TLF ID L9868

Arrive at a German hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, establish your identity and explain the problem. This learning object is one in a series of two objects.

Educational details

Key learning objectives
  • Students establish and maintain communication with German people, interacting in a culturally appropriate way.
  • Students use language in German to negotiate and question.
Educational value
  • Helps students to compare effective communication styles in German with their own culture.
  • Provides opportunities to practise using functional language such as requesting assistance and asking for information.
  • Includes examples of emotive language in German.
Year level

9; 10

Learning area
  • languages other than english
  • Languages other than english/Oral interaction
  • Languages other than english/Reading and responding
  • Languages other than english/Understanding culture
  • Languages other than english/Writing
Student activity
  • Interactives;
  • Listening activity;
  • Analysis;
  • Modelling

Other details

  • Script writer
  • Name: Katja Schönfelder
  • Address: Heidelberg Heights VIC 3081 Australia
  • Subject matter expert
  • Name: Katja Schönfelder
  • Address: Heidelberg Heights VIC 3081 Australia
  • Technical implementer
  • Publisher
  • Date of contribution: 20 Sep 2013
  • Organisation: Education Services Australia
  • Address: Melbourne VIC 3000 Australia
  • URL:
  • Technical implementer
Access profile
  • Colour independence
  • Device independence
  • Generic
Learning resource type
  • Interactive Resource
  • Microsoft Internet Explorer - minimum version: 8.0 (MS-Windows) - maximum version: 9.0 (MS-Windows)
  • Firefox - minimum version: (MS-Windows)
  • Safari - minimum version: 5.1 (MacOS)
Operating systems
  • MacOS - minimum version: 10.6
  • MS-Windows - minimum version: XP - maximum version: 7
Platform requirements
  • This object may not display correctly on the Mac OS X platform in Safari unless viewed with Flash 9 Player 9, 0, 24 (for Safari). Use of earlier increments of the Flash 9 Player may result in playback issues on both PowerPC and Intel based hardware. Indications of an incompatible player are looping and/or flashing animations which are likely to relate to flawed interaction with the API or rendering engine. Due to the use of rich media content, this learning object is suitable for a connection speed of 256 kbit/s or faster.
  • © Education Services Australia Ltd, 2013, except where indicated under Acknowledgements.