Learning objects Lost bag: hotel reception [Italian]

TLF ID L9870

Arrive at an Italian hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, establish your identity and explain the problem. This learning object is one in a series of two objects.



Educational details

Key learning objectives
  • Students establish and maintain communication to interact with Italian people in a culturally appropriate way, including greetings.
  • Students recognise and use correct language to negotiate and question.
Educational value
  • Helps students to compare effective communication styles in Italian with their own culture.
  • Provides opportunities to practise using functional language such as requesting assistance and asking for information.
  • Includes examples of emotive language in Italian.
Year level

9; 10

Learning area
  • languages other than english
Strand
  • Languages other than english/Oral interaction
  • Languages other than english/Reading and responding
  • Languages other than english/Understanding culture
  • Languages other than english/Writing
Student activity
  • Interactives;
  • Listening activity;
  • Analysis;
  • Modelling

Other details

Contributors
  • Subject matter expert
  • Name: Renata Aliani
  • Address: North Coburg VIC 3058 Australia
  • Technical implementer
  • Publisher
  • Date of contribution: 20 Sep 2013
  • Organisation: Education Services Australia
  • Address: Melbourne VIC 3000 Australia
  • URL: http://www.esa.edu.au
  • Script writer
  • Name: Renata Aliani
  • Address: North Coburg VIC 3058 Australia
  • Technical implementer
Access profile
  • Colour independence
  • Device independence
  • Generic
Learning resource type
  • Interactive Resource
Browsers
  • Microsoft Internet Explorer - minimum version: 8.0 (MS-Windows) - maximum version: 9.0 (MS-Windows)
  • Firefox - minimum version: (MS-Windows)
  • Safari - minimum version: 5.1 (MacOS)
Operating systems
  • MacOS - minimum version: 10.6
  • MS-Windows - minimum version: XP - maximum version: 7
Platform requirements
  • Due to the use of rich media content, this learning object is suitable for a connection speed of 256 kbit/s or faster.
Rights
  • © Education Services Australia Ltd, 2013, except where indicated under Acknowledgements.