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Listed under:  Economics and business  >  Marketing  >  Customer service
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'Making Melbourne the world's most water-sensitive city' brochure, 2003

This is a colour brochure that promotes and was published by Melbourne Water, a water management organisation owned by the Victorian Government. The cover includes the title of the brochure - 'Making Melbourne the world's most water-sensitive city', a photograph of a large body of water with land in the background, and ...

Interactive resource

Lost bag: hotel reception [Indonesian]

Arrive at an Indonesian hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Lost bag: ask a baggage handler [Chinese] [Windows version]

Fly to Beijing. Decide what to do when your luggage goes missing. Watch another traveller talk with a local baggage handler. Notice how the baggage handler reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series ...

Interactive resource

Lost bag: hotel reception [Chinese] [Windows version]

Arrive at a Chinese hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Lost bag: ask a baggage handler [Japanese] [Windows version]

Fly to Tokyo. Decide what to do when your luggage goes missing. Watch another traveller talk with a local baggage handler. Notice how the baggage handler reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series ...

Interactive resource

Lost bag: hotel reception [Japanese] [Windows version]

Arrive at a Japanese hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Innovation cycle: service

Look at processes and skills needed for after-sales service. Explore a case study on global support for catamaran ferries made in Australia by Incat. See how the innovators provide services such as training, maintenance and emergency repairs. Investigate problems customers might have with a tent after buying it. Choose ...

Interactive resource

Fish shop: natural or artificial

Serve two customers in a pet fish shop. Notice that one customer prefers a natural environment. Look closely at items to check their costs and suitability for each order. Select items to suit the customer's budget and needs, while also making a profit for the shopkeeper. Choose items such as fish, food, plants, aquarium, ...

Interactive resource

Lost bag: ask a baggage handler [Indonesian]

Fly to Bali. Decide what to do when your luggage goes missing. Watch another traveller talk with a local baggage handler. Notice how the baggage handler reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series ...

Interactive resource

Fish shop: quality or quantity

Serve two customers in a pet fish shop. Notice that one customer prefers a small number of high quality items, and the other customer wants to breed a large number of fish. Look closely at items to check their costs and suitability for each order. Select items to suit the customer's budget and needs, while also making a ...

Interactive resource

Lost bag: baggage claim [French]

Fly to Paris. Decide what to do when your luggage goes missing. Watch another traveller talk with a local airline agent. Notice how the airline agent reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series of ...

Interactive resource

Lost bag: baggage claim [German]

Fly to Berlin. Decide what to do when your luggage goes missing. Watch another traveller talk with a local airline agent. Notice how the airline agent reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series ...

Interactive resource

Lost bag: baggage claim [Greek]

Fly to Athens. Decide what to do when your luggage goes missing. Watch another traveller talk with a local airline agent. Notice how the airline agent reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series ...

Interactive resource

Lost bag: baggage claim [Italian]

Fly to Rome. Decide what to do when your luggage goes missing. Watch another traveller talk with a local airline agent. Notice how the airline agent reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. This learning object is one in a series of ...

Interactive resource

Lost bag: hotel reception [French]

Arrive at a French hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Lost bag: hotel reception [German]

Arrive at a German hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Lost bag: hotel reception [Greek]

Arrive at a Greek hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Interactive resource

Lost bag: hotel reception [Italian]

Arrive at an Italian hotel. Decide what to do when your luggage goes missing. Watch another traveller talk with a receptionist at the front desk. Notice how the hotel clerk reacts to phrases, tone of voice, gestures and facial expressions. Choose the most culturally appropriate way of asking for help. Use a polite greeting, ...

Video

CE Miller and Co Cinema Advertisement, c1945: Know your Melbourne

This clip shows a colour travelogue-style cinema advertisement for CE Miller and Co, a removalist and storage business. The advertisement was made about 1945. There is footage of Melbourne, including historic buildings such as the State Library, Parliament House and the Chamber of Commerce, and the narrator imparts information ...

Video

Australia Post - Meeting the Challenge, 1988: Motivation to compete

This clip shows images of large modern fast delivery vehicles, including spacecraft, as presenter Michael Talbot, then acting deputy state manager of Australia Post in New South Wales, explains that the commercial challenges and competition faced by the recently corporatised Australia Post amount to a 'battle'. Dramatic ...